Amazon was portrayed in a recent The New York Times article as a brutal employer that puts innovation and company performance above its people’s well-being. The authors, Jodi Kantor and David Streitfeld, painted a picture of long and late workdays, “unreasonably high” standards, and in some cases, career sabotage. Two weeks later, Starbucks’s CEO, Howard Schultz, sent a memo to his 190,000 Starbucks employees, requesting they show special concern and sensitivity to their customers.
Though both companies have a clear, customer-centered culture, each is based upon a very different set of values. Justin Bariso (INC. Magazine) captures key learning’s for every company leader, regardless of company size, industry, etc.
James F. Lynch PhD, MBA – Regional Personnel Services ©2015